Privacy Policy


Except where legally appropriate, all information recorded remains the private and confidential information of Greenwood Designs and its subsidiaries.

Greenwood Designs and its subsidiaries will not under any circumstances sell or otherwise send information to a third party. Greenwood Designs and its subsidiaries will also not ring or otherwise contact you requesting more financial information.  We may on occasions ring you to clarify shipping details. Please do not give out sensitive information to a non-authorised Greenwood Designs representative.

Please note that information collected may occasionally be viewed by our subsidiary companies. This is for marketing and analytical purposes solely.

Greenwood Designs is bound by the National Privacy Principles in the Privacy Act (1988) in relation to the handling of personal information.


The Greenwood Designs website uses cookies in order to collect information.

A cookie is a piece of information stored by your web browser to track browsing behaviour on our site. Browsers will usually accept cookies automatically, however if yours doesn’t you may still use our website. Cookies increase website efficiency and provide information to the website owners.

If you register with our website or continue to use our site you agree to our use of cookies.

Please note that advertisers or Greenwood Designs subsidiaries may also use cookies, over which we have no control.


Information collected will be used in three ways.

1. To streamline your experience

Information may occasionally be saved in order to streamline or otherwise speed up your order. This means that if you have purchased with us previously, information may be auto filled. This includes, but is not limited to: name, address, email address, telephone number, billing address and shipping address.

2. To provide targeted advertising

Please note that items you have viewed and previously purchased with us will be saved in order to provide you with recommended products. We do this in order for you to see products that you may like and enjoy, so that you have a heightened shopping experience with Greenwood Designs.

3. For marketing and analytical purposes

Basic information, including, but not limited to: pages viewed, length of time spent on website, non-identifying demographic information, IP address and location will be collected for marketing and analytical purposes. This information will be used by Greenwood Designs to assess and understand our customer’s wishes and desires better, providing you with an optimal shopping experience every time you visit us. As mentioned above, this information will also be utilised to provide targeted advertising.


All information that we collect or otherwise utilise is stored in private files on our secure web server. We will take all steps within reason to ensure that your data is treated securely and in accordance with this privacy policy.

Greenwood Designs will not sell or otherwise provide private information to a third party.

Please note that de-identified demographic information may occasionally be provided to third parties and Greenwood Designs subsidiaries for analytical purposes.

When you have set up an account with Greenwood Designs we ask that you select a password. It is your responsibility to keep this password secure. We ask that you do not share this password with anyone. Greenwood Designs cannot be held responsible for any breaches or otherwise misuse of your account caused by sharing of the password.

No Internet communication will ever be totally secure. We take every effort to provide the highest level of security possible to protect your information, but we cannot guarantee the security of any data. Communicating data to us is done so at your own risk. We ask that you do not send sensitive information via insecure methods. Greenwood Designs cannot be held responsible for any breaches caused by insecure transmission of data.

Greenwood Designs must cooperate if required to disclose or share customer information, in order to comply with a legal direction, court orders or other forms of jurisdiction. To protect the rights, property or safety of Greenwood Designs, our employees, subsidiaries, customers or others, it may be necessary to disclose customer information, required under Australian Consumer Law. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Greenwood Designs cannot be held liable for any information breaches caused by complying with legal orders.